Frequently Asked Questions
Quick answers about puja samagri, orders, and delivery.
We offer complete puja samagri, dashkarma items, fresh puja flowers, wedding items (Bengali & Bihari), annaprashan sets, upanayan sanskar items, brass idols, and complete puja kits — delivered across India and abroad.
Yes. Share your complete puja list on WhatsApp and our team will prepare a custom package with all required samagri, flowers, and items for your ceremony.
Yes. We offer daily fresh puja flowers including marigold garlands, tulsi, paan patta, and mixed flowers. Same-day delivery is available in Kolkata for flower orders.
Browse our shop, select your products (choose size/weight/count where applicable), add to cart, create an account or log in, enter your delivery address and PIN code, then pay online or choose Cash on Delivery where available.
Delivery fees depend on your PIN code and location. Enter your 6-digit PIN at checkout to see zone-specific shipping charges and free-delivery eligibility before you pay.
Yes. We ship puja samagri and wedding items internationally. Contact us on WhatsApp for custom international orders and shipping quotes.
Yes. After your order is confirmed and shipped, you can view order status from your account dashboard under My Orders.
We accept online payments through Razorpay (UPI, cards, net banking) and Cash on Delivery (COD) in serviceable areas when enabled.
Unopened items in original condition may be eligible for return or replacement within 7 days of delivery if damaged or incorrect. See our Return & Refund Policy for full details.
Reach us via the Contact page, email at official@pujasamagrii.com, or WhatsApp/call at +91 98753 15237. We offer 24×7 WhatsApp support.
Still have questions? Contact us — we're happy to help.